FAQs

1. Check for any obstructions preventing the door from closing, for example: if it’s a sliding door check underneath along the track guide.
2. Check the hold open washer at the top of the door is not locked into place, slide it along the rod to allow the door to fully close.
3. Ensure the door closing rod has not been misaligned or bent.
4. Does the door close but not lock? If so, check for any foreign material lodged within the lock recess on the door frame (if it is a triple-lock Crimsafe door you need to check all three recesses).

1. Check if any debris or material is stuck within the door sliding track.
2. Check if to see that no part of a curtain, blind or chain is catching the door preventing it from opening.
3. Check the track, especially the floor track to ensure it has not been bent or misaligned (this can happen if large and or heavy objects have traversed the track ie: moving furniture).
4. Try spraying a light amount of WD-40 or liquid (spray) silicon to the track. Ensure any overspray is cleaned up with a clean dry cloth.

1. Check for any obstructions preventing normal door operation.
2. Check that there has been no movement of the house or door frame, this can be seen as a light scrape mark where the door could be rubbing against the floor.
3. Try spraying a small amount of WD-40 or liquid (spray) silicon to the hinges. Clean up any overspray with a clean dry cloth.

Are your Blinds travelling incorrectly eg. in and out or up and down randomly or not working at all?

1. If motorised, recharge the motor and/or replace the batteries in the remote control.
2. If you have a 5-channel timer remote or the Wynmotion App, check if a timer has been set to activate the Awning or Blind.
3. Try replacing the motor or remote.
4. Check the chain if installed, that it hasn’t broken, become tangled or obstructed.

1. Check if the Blind or Awning is in stepper mode.
2. Check for any obstructions preventing it from normal operation.
3. Use the remote’s instructions to set it to normal operation mode.

1. Check for any obstructions.
2. Check the chain control (on the chain end) if it is broken, if broken you can order a replacement chain from our spare parts page.
3. If it is slipping (please see number the above answer) or alternatively check for any obstruction where the chain meets the roller.

1. Ensure the cord lock is working, if it is damaged, order a brand new one from our spare parts store.
2. Ensure no fluff, hair or dust is in the draw mechanism.
3. Ensure the cord is in good working order and has no kinks, tears or breaks.

1. Ensure cord lock is working, if it’s damaged you can order a brand new one from our spare parts store.
2. Ensure no fluff, hair or dust is in the draw mechanism.
3. Ensure the cord is in good working order and has no kinks or tears.

Check for damaged or bent shutter pins at the end of each Shutter blade. If replacement pins are required you can order new shutter pins from our spare parts shop here Shutter Pins – 5 Pack – Wynstan

1. Please contact Customer Support
2. To help potentially diagnose the issue take one or two clear and sharp photos of the problem and send it to us on the Customer Support Web Page with a thorough explanation of the issue.

1. If you require a replacement part for your product, please visit our Spare Parts Website