FAQs

1. Check for any obstructions preventing the door from closing.
2. Check the hold open washer at the top of the door is not locked into place, slide it along the rod to allow the door to fully close.
3. Ensure the rod has not been misaligned or bent.
4. Does the door close but not lock? If so check there is no foreign material lodged within the lock recess on the door frame (if it is a triple-lock crimsafe door you need to check all three recesses).

1. Check if any debris or material is stuck within the door sliding track.
2. Check if to see that no part of a curtain, blind or chain is catching the door preventing it from opening.
3. Check the track, especially the floor track to ensure it has not been bent or misaligned (this can happen if large and or heavy objects have traversed the track ie: moving furniture).
4. Try spraying a light amount of WD-40 or liquid (spray) silicon to the track. Ensure any overspray is cleaned up with a clean dry cloth.

1. Check for any obstructions preventing normal door operation.
2. Check that there has been no movement of the house or door frame, this can be seen as a light scrape mark where the door could be rubbing against the floor.
3. Try spraying a small amount of WD-40 or liquid (spray) silicon to the hinges. Clean up any overspray with a clean dry cloth.

Are your blinds travelling incorrectly eg. in and out or up and down randomly or not working at all?

1. Recharge the motor or replace the remote control batteries.
2. If you have a 5-channel timer remote or the Wynmotion App, check if a timer has been set to activate the awning or blind.
3. Try replacing the motor or remote.
4. Check the chain (if installed) that it hasn’t broken, become tangled or obstructed.

1. Check if the blind or awning is in stepper mode.
2. Check for any obstructions stopping it from normal operation.
3. Use the remote’s instructions to change back to normal operation mode.

1. Check the chain control (on the chain end) if it is broken, if broken you can order a replacement chain in spare parts.
2. If it is slipping (please see number 1) or alternatively check for an obstruction where the chain meets the roller.
3. Check for any obstruction.

1. Ensure cord lock is working, if it’s damaged you can order a brand new one from our spare parts store.
2. Ensure no fluff, hair or dust is in the draw mechanism.
3. Ensure the cord is in good working order and has no kinks or tears.

1. Ensure cord lock is working, if it’s damaged you can order a brand new one from our spare parts store.
2. Ensure no fluff, hair or dust is in the draw mechanism.
3. Ensure the cord is in good working order and has no kinks or tears.

Check the pin located at each end of the shutter blade has not been damaged or bent. If a replacement is required you can order new shutter pins from our spare parts shop here Shutter Pins – 5 Pack – Wynstan

1. Please contact our customer service department Customer Support
2. Take a clear photo or two of the issue in question and send it to us on the support page with a thorough explanation of the issue.